Shipping policy
SHIPPING POLICY
Shipping Costs
We offer FREE SHIPPING on all orders worldwide.
Processing Time
Orders are processed within 2-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Delivery Time
Delivery times vary by destination:
- Canada: 15-25 business days
- United States: 15-25 business days
- International: 15-30 business days
Please note that these are estimated delivery times. Actual delivery may vary due to factors beyond our control, including customs processing, weather conditions, and carrier delays.
Shipping Method
All orders are shipped via standard international shipping with tracking.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's journey to your door.
International Orders
We ship worldwide. International customers are responsible for any customs duties, import taxes, or fees that may be charged by your country. These charges are determined by your local customs office and are not included in your order total. LuxeTech is not responsible for any customs delays or additional fees.
Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us immediately after placing your order.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us at [your email] within 30 days of the estimated delivery date. We will work with you to resolve the issue.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us
If you have any questions about shipping, please contact us at [your email address].